PUTTING YOU IN CONTROL AND CREATING THE RIGHT IMPRESSION FOR YOUR CUSTOMERS

Our service provider makes it possible for your customers to contact you in the most effective way and allows you to monitor the traffic.

The inbound solutions make extensive use of non-geographic numbers and there are different types of numbers to suit different needs:

• 0800 numbers where the caller pays nothing and the number holder pays all call charges
• 0845 Local Rate - caller pays a local rate charge and the number holder pays the balance of cost.
• 0870 National Rate - caller pays national rate, you pay nothing and also generate a revenue stream
• 09xx Premium Rate – caller pays special tariffs – you get a revenue stream

Whichever you choose, your chosen non-geographic number sits in front of your existing telephone number - so there is no need to change your existing telephone number or services.

Using such numbers as a telephone gateway to your organisation also allows you to take advantage or the latest “hi-tech” benefits of sophisticated telephone systems without the capital cost or maintenance overhead.

ROUTING INBOUND CALLS TO THE RIGHT PLACE AND THE RIGHT PERSON.

The calls can be distributed to a single number or to a range of pre-determined numbers by day and time of day – configured/amended by you through your own secure web access.

ROUTING BY CALL RATIO

Where you have multiple answering units or call centres you can distribute calls according to a pre-determined ratio– configured/amended by you through your own secure web access.

ROUTING BY GEOGRAPHICAL LOCATION

Where you wish to route according to the location of the caller, predetermined routing plans can be produced based on postcodes, STD codes, counties or even terrestrial TV stations. Once set up the receiving number can be configured/amended by you through your own secure web access. (By examining the CLI (Calling Line Identity) of the inbound call, our service provider can establish which part of the UK the call is from and route it directly to your most appropriate unit, ensuring you give your customer the most efficient service possible.)

DIVERT ON BUSY OR NO ANSWER

Where a call is not answered within your pre-determined time period it can be diverted to a pre-determined number– configured/amended by you through your own secure web access.

RECORDED MESSAGES

Where a call is not answered within a predetermined period, optionally we can divert to a recorded message, which you can create/amend from your own phone.

 

Call +44 (0)845 4564 110 to discuss your requirements (or +44 (0)1903 754525 from outside the UK)

or email sales@completetelecoms.co.uk